Terms of Service

1. General

These Terms and Conditions apply to all purchases made through the HenKitty online shop operated by uVeans LLC. The version valid at the time of your order shall apply.

2. Contract Conclusion

By clicking the "Purchase now" button at checkout, you place a binding order for the items in your cart. We will confirm receipt of your order by email, but this confirmation does not yet constitute acceptance.

The contract is concluded once you receive an explicit confirmation email or when the products are shipped. We reserve the right to reject orders after reviewing them (e.g., based on payment issues).

You will have the chance to review and edit all order details before final confirmation.

3. Prices and Payment

All prices shown in the shop at the time of your order are binding and exclude applicable taxes and shipping costs, which are shown during checkout.

Accepted payment methods include Shop Pay and PayPal. You may also use HenKitty Gift Cards by entering the gift card number and PIN during checkout.

We reserve the right to limit available payment options depending on order value or account history.

4. Delivery and Shipping

We ship worldwide. Delivery times are estimated and will be communicated during checkout. Shipping starts the next business day after order confirmation.

If delivery fails due to incorrect information or absence, redelivery charges may apply.

5. Liability for Defects

All legal regulations regarding liability for defects apply.

6. Cancellation Instructions

Cancellation Right
You may cancel your order within 6 hours of placing it by contacting us at support@henkitty.com.

Custom products (such as personalized or engraved items) are excluded from the right of return.

Effects of Cancellation

If you cancel your order within the allowed window, we will refund any payments made, including standard shipping costs. Refunds will be issued to the original payment method unless agreed otherwise. We may withhold the refund until we have confirmed that the items have been returned or until proof of return is provided.