All orders are accompanied by track numbers and notifications at each step via SMS and e-mail.
Estimated Delivery Time incl. Production
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USA: 10–14 days
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UK: 10–14 days
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Europe: 10–14 days
1. Pick & Upload
Choose the engraving options: photo only on side, or add text/handwritting for the bottom of the glass. Upload your photo for the side engraving of the glass.
2. Customize bottom of the glass
You can choose between your handwriting or typed font. If you chose typed font please choose font and write your text. If you chose "my handwriting" please upload photo/scan of your HW.
3. Choose box style
You can choose between a standard gift box or a VIP wooden box. If you have chosen VIP wooden box, you can also add text for outside and inside engraving of the wooden box.
1. Positioning is important
The closer the objects are to the camera, the better and more beautiful they will look when engraved.
2. Good lighting makes for better result
It's important! The light source should preferably shine straight onto the dog/cat/people. If the picture is very dark, it is difficult for us to know exactly where to engrave and it will make the final product less detailed, especially on dark dogs.
3. Avoid blurred or gritty photos
The quality of the picture is important. Make sure to only upload sharp photos where the subject is in focus and all the contours are clearly visible. A modern smartphone does the job!
4. How to send your handwritting
Write your text/handwritting by hand on a white sheet of paper (preferably without lines) and take a photo with your phone (or scan it).
Your happiness is our promise.
At "HenKitty", our #1 priority is making sure you’re genuinely excited and satisfied with your purchase. That’s why we proudly stand behind our products — no questions, no excuses. If something’s not right, we’ll make it right.
Didn’t fall in love with your item? We’ll replace it. Whatever it takes to make you smile. Just reach out to our friendly Customer Support Team — we’re always here for you. "Happiness, guaranteed." — The HenKitty Team
